Regulations

Regulations for the provision of electronic services through www.automation.house  

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I. General Provisions. 

1. These Regulations constitute the rules and regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services. 

2. The Regulations define the types and scope of services provided electronically through the Site, as well as the rules for the provision of Electronic Services, the conditions for the conclusion and termination of Contracts, as well as the procedure for complaints. 

3. Technical requirements necessary to work with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with access to the Internet; (2) access to e-mail; (3) web browser. 

II. Definitions. 

1. Service - the Service Provider's website available at: www.automation.house.

2 Regulations - these rules and regulations of the Service. 

3. Electronic Service - a service provided electronically by the Service Provider to the Customer through the Site. 

4th Service Provider - The administrator of personal data on the Automation House website is agency Tigers sp. z o.o. with its registered seat in Warsaw at 22 Jana Pawła II Avenue, 00-133 Warsaw, whose registration files are kept by the District Court for the capital city of Warsaw in Warsaw, XII Economic Department of the National Court Register under the KRS number: 0000822387, having NIP number: 5213886898 with the share capital amounting to PLN 5,000.00.

5. Customer - (1) a natural person; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law - using or intending to use the Electronic Service. 

6. materials - free digital content in the form of articles and webinars.  

7 Newsletter - Electronic Service provided via e-mail, which allows the Service Recipients using it to automatically receive from the Service Provider the cyclical content of successive editions of the newsletter containing information about Materials, news and promotions on the Site. 

8. Contact Form - Electronic Service in the form of an interactive form available on the Site that allows you to contact the Service Provider. 

9. consumer - a Customer or Customer who is a natural person making a legal transaction with an entrepreneur not directly related to his/her business or professional activity, or a natural person entering into a contract directly related to his/her business activity, when the content of the contract indicates that it is not of a professional nature for him/her, arising in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity. 

III. Electronic Services on the Website. 

1. The following Electronic Services are available on the Website: Contact Form, Newsletter and Materials. 

2. The use of the Contact Form begins when you enter your name, company name, position, telephone number, e-mail address and the content of the message, check the box about accepting the Terms and Conditions and reading the Privacy Policy, and press the "Send" button. 

3. The Electronic Service Contact Form is provided free of charge and is of a one-time nature - it is terminated at the time of submission of a message sent through it or at the time of earlier cessation of data entry by the Service Recipient. 

4. The Newsletter is used by providing in the section "Like to know more? Join the newsletter" your name and e-mail address, checking the following checkboxes: on accepting the Terms and Conditions and reading the Privacy Policy, on giving marketing consent to the

transmitting commercial information through the various communication channels, then clicking "Put me on the list". 

5. The Newsletter Electronic Service is provided free of charge for an indefinite period of time. The Customer has the opportunity, at any time and without giving any reason, to unsubscribe from the Newsletter (Newsletter cancellation) by sending an appropriate request to the Service Provider, in particular via e-mail to: hello@automation.house 

6. Some Materials are generally available to users of the Service. The Electronic Material Service is provided free of charge for an indefinite period of time. 

IV. Complaint Procedure for Electronic Services. 

1. The Customer may file complaints related to faulty provision of Electronic Services or performance of the Agreement by the Service Provider. Complaints may be submitted in the manner indicated below: 

a) in writing to the address: 22 Jana Pawła II Avenue, 00-133 Warsaw, 

(b) in electronic form via e-mail: hello@automation.house.

2. The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission. 

3. The Service Provider shall inform the Consumer of the updates necessary for the digital content or digital service to be in compliance with the contract, the consequences of failing to update, and provide them to the Consumer. If the Consumer fails to install the updates within a reasonable time after their delivery, then the Service Provider shall not be liable for the digital content's or digital service's non-compliance with the contract, which is solely due to the lack of updates. 

4. Complaints of Consumers shall be processed in accordance with the applicable legislation, in particular with regard to consumer complaints - in accordance with Article 43j et seq. of the Law on Consumer Rights.  

5. The service provider is responsible for the compliance of the service with the contract. 

V. Rating System. 

1. The Service Provider does not allow Service Recipients to evaluate the Materials within the Service. 

VI. Right of withdrawal. 

1. A consumer who has entered into a remote contract may withdraw from the contract within 14 calendar days without stating a reason and without incurring costs. To meet the deadline it is sufficient to send the statement before its expiration. The declaration of withdrawal may be made, for example: 

a) in writing to the address: 22 Jana Pawła II Avenue, 00-133 Warsaw, 

(b) in electronic form via e-mail: hello@automation.house.

2. A sample withdrawal form is included in Appendix 1 to the Regulations. The consumer may use the sample form, but it is not mandatory.

3. The period for withdrawal from the contract shall begin from the taking of possession of the Material by the Consumer or a third party designated by the Consumer, and in the case of a contract that involves multiple Materials delivered separately, in batches or in parts - from the taking of possession of the last Material, batch or part, and in the case where the contract involves the regular delivery of Materials for a fixed period - from the taking of possession of the first of the Materials, for other contracts - from the date of conclusion of the contract. 

4. In the case of withdrawal from a contract concluded at a distance, the contract shall be considered not concluded. (5) The Service Provider is obliged to immediately, no later than within 14 calendar days from the date of receipt of the Consumer's statement of withdrawal from the contract, return to the Consumer all payments made by the Consumer. The Service Provider shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for him. 

6. In the case of Material which is a service, the performance of which - at the express request of the consumer - began before the expiration of the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, shall be obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performance provided. 

7. The right of withdrawal from a contract concluded at a distance shall not be granted to the Consumer with respect to contracts: 

a) for the provision of services for which the Consumer is obliged to pay the price, if the Service Provider has performed the service in full with the express and prior consent of the Consumer, who was informed before the start of the service, that after the performance by the Service Provider will lose the right to withdraw from the contract, and accepted it; 

b) in which the price or remuneration depends on fluctuations in the financial market, over which the Service Provider has no control, and which may occur before the deadline for withdrawal; 

c) in which the subject of the performance is a non-refabricated good, produced to the Consumer's specifications or serving to meet his individualized needs; d) in which the Consumer expressly requested that the Service Provider come to him for urgent repair or maintenance; if the Service Provider provides additional services other than those requested by the Consumer, or provides goods other than spare parts necessary for the repair or maintenance, the right of withdrawal shall be granted to the Consumer with respect to the additional services or goods; e) in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; 

f) for the supply of newspapers, periodicals or magazines, except for a subscription contract; (g) concluded through a public auction; 

h) for the provision of services related to entertainment or cultural events, if the contract specifies the day or period of service; 

i) for the provision of digital content not delivered on a tangible medium, for which the Consumer is liable to pay the price, if the Service Provider has begun performance with the express and prior consent of the Consumer, who has been informed before the start of performance that after the performance of the Service Provider will lose the right to withdraw from the contract, and has accepted this, and the entrepreneur has provided the consumer with confirmation,  

j) for the provision of services for which the Consumer is obliged to pay the price, where the Consumer has expressly requested the Service Provider to come to him for repair, and the service has already been fully performed with the express and prior consent of the Consumer. 

VII. Extrajudicial means of dispute resolution. 

1. Detailed information on the possibility for consumers to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. 

2. There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warsaw.), whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court settlement of consumer disputes.

3. The consumer has the following examples of out-of-court means of handling complaints and pursuing claims: (1) a request for dispute resolution to a permanent amicable consumer court (for more information, see: http://www.spsk.wiih.org.pl/); (2) a request for out-of-court dispute resolution to a provincial inspector of the Commercial Inspection (for more information, see the site of the inspector with jurisdiction over the place of the Service Provider's business); and (3) the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Federation of Consumers, the Association of Polish Consumers). Advice is provided, among other things, by e-mail at porady@dlakonsumentow.pl and at the consumer hotline number 801 440 220 (hotline open on business days, 8:00-18:00, call charge according to the operator's tariff). 

4. A platform for online dispute resolution between consumers and businesses at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court resolution of disputes regarding contractual obligations arising from an online sales contract or service contract (for more information, visit the platform itself or the Office of Competition and Consumer Protection's website address: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php). 

VIII. Final Provisions. 

1. The Client is obliged to use the Site in a manner consistent with the law and morality, taking into account respect for personal rights and copyrights and intellectual property rights of the Service Provider and third parties. The Client is obliged to enter data in accordance with the facts. The Client is prohibited to provide unlawful content. 

2. The Service Provider reserves the right to temporarily interrupt or impede access to the Site, e.g. due to maintenance and improvement work on the Site. At the same time, the Service Provider undertakes to inform about planned interruptions or difficulties via the Site or by e-mail correspondence. 

3. The Service Provider reserves the right to amend the Terms and Conditions. 

4. In the event of changes to the Terms and Conditions, the Service Provider shall notify the Service Recipients of the changes at least 14 days in advance via the Site or e-mail. 

Appendix 1 to the Regulations  

MODEL WITHDRAWAL FORM 

(This form must be completed and returned only if you wish to withdraw from the contract) 

- Addressee: Tigers sp. z o.o., based in Warsaw at 22 Jana Pawła II Avenue, 00-133 Warsaw, e-mail address: hello@automation.house. 

- _I/We^(*) _{hereby inform}⁽ *) of my/our withdrawal from the contract of sale of the _{following items}⁽ *) the contract for the_supply of the following items(*⁾ the contract for the performance of the following _items(*⁾_{/for the provision of the following service}(*^{)_____________________} 

- _{Date of contract}^(*)_/acceptance^{(*)__________________} 

- Name of consumer(s) ____________________________________________________ - Address of consumer(s) ____________________________________________________________ - Signature of consumer(s) (only if form is sent in hard copy) - ________________________ 

- Date _________________ 

^(*) Delete as necessary.

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