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Automation House

It works from day one

We are implementing in your company a comprehensive system internal system, which works since the first day.

The End to lost emails, disorganized requests on Slack and questions "who is is isin charge of this?". We implement in your company a complete system internal system, which works since the first day.

Issues

Does this sound familiar?

• Employees don’t know who to contact when they have a problem • Requests get lost in emails and instant messaging • No one knows how much it costs to handle internal requests • There is no control over response times to requests • Managers have no insight into their teams’ workloads

Solution

What do you get?

  • 1

    One form

    for everything

    • Employees fill out a simple form, and the system automatically routes the request to IT, HR, Administration, Finance, Marketing, or Management. Intelligent conditional logic tailors the questions to the selected department.
  • 2

    Four AI Agents

    that do the work for you

    • Support Agent – Don't want to search for a form? Message the chatbot in the chat, describe the problem in your own words, and it will automatically create a ticket with all the fields filled out. Reporting issues has never been easier.
    • Ticket Router – Not sure which department to forward an issue to? AI will analyze the content and automatically assign the ticket to the right team. No manual triage required.
    • SLA Guardian – checks every hour to ensure that tickets are being handled on time. When a deadline passes, it notifies the appropriate person. If there is still no response, it escalates the issue to a supervisor. No ticket will be overlooked.
    • Cost Tracker – automatically calculates the cost of handling each ticket based on logged hours and employee rates. When the ticket is closed, you receive a full breakdown of costs.
  • 3

    Dashboard

    with the full picture

    • In one place, you can see: how many requests there are, their status, which departments are the busiest, what the turnaround times are, and what the costs are. Each department gets its own dashboard tailored to its needs.
  • 4

    SLA Audit

    with automatic escalation

    • Each ticket is assigned a priority level with a clear response time: from 4 hours (critical) to 48 hours (low priority). The system automatically monitors deadlines and escalates issues when something goes wrong.
  • 5

    Full transparency

    costs

    • The cost of each request is calculated based on the actual time logged. You know exactly how much it costs to support IT, HR, or any other department.
  • 6

    Formulas

    check

    • The system automatically monitors whether the work time is within the estimated range (with visual indicators: 👍 within range, 👊 slightly over, 🔴 alert) and how many days have passed since the request was submitted.

What's included in the package?

  • A Complete Ticket System in ClickUp (Space, Folder, 7 Lists, Form)

  • 9 custom fields with conditional logic

  • Submission form with dynamic category mapping to a section

  • 6. Automating the Routing of Requests to Departments

  • 4 AI agents (classification, chat-based intake, SLA, costs)

  • Main Dashboard + Departmental Dashboards

  • Set of views: Kanban boards, list views, archive of closed tickets

  • Formulas for monitoring compliance with estimates and time from submission

  • Employee Rate Database for Automatic Cost Calculation

Schedule

5 hours of a specialist's work included in the price

  1. System Customization

    Tailoring the structure, sections, categories, automation, and views to the specific needs of your business

    2h

  2. Configuring AI Agents

    Customizing the four agents for your organization: department names, rates, escalation logic, and reporting chain

    2h

  3. Team Training

    Online session for the team: how to submit requests, how to handle them, and how to use the dashboards

    1h

Order a service desk implementation—a proven AI-powered ticketing system that’s up and running from day one.

A 30-minute call. No strings attached. We’ll let you know which area will yield the best results right during the call.

Agnieszka Bińkowska

Agnieszka Bińkowska

ClickUp Manager